Multi-Channel Social Engineering is a technique that Hackers & Scammers use to manipulate people into revealing sensitive information or performing actions that are detrimental to their interests. This approach involves using multiple communication channels to target the same individual or organisation, such as combining email, phone, and social media messages to create a more convincing and persistent attack.

Here are some examples of how Multi-Channel Social Engineering can be used:

An attacker may send an email to an employee pretending to be a Senior Executive requesting sensitive information. The attacker then follows up with a phone call to the Employee to reinforce the urgency of the request.

A Scammer may use Social Media to impersonate a Customer Service Representative of a Bank, asking customers to reveal their Account Information or Credit Card Details. The Scammer may then follow up with a phone call to reinforce the legitimacy of the request.

An Attacker may send a Phishing Email to an Employee and simultaneously send a Text Message to their personal phone, urging them to click on a link or open an attachment.

To protect yourself from Multi-Channel Social Engineering, here are some tips:

Be wary of unsolicited messages or requests, even if they appear to come from a legitimate source.

Verify the identity of the person making the request by contacting them through a different channel, such as a phone call or a secure messaging platform.

Never reveal sensitive information or perform any action that could compromise your security without verifying the request through a trusted source.

Use Multi-Factor Authentication whenever possible, and regularly update your Passwords & Security settings.

Stay informed about the latest threats and scams by following trusted sources of information, such as Cyber Security Experts & Industry Publications.

Remember, attackers are always looking for new ways to exploit vulnerabilities, so it’s essential to stay vigilant and take proactive steps to protect yourself and your organisation from Multi-Channel Social Engineering attacks.