Up to £600 per day


Day Rate £550 / 6 Month Renewable (Remote)

Our Client is a major Corporate Group which now has a requirement for a Senior Major Incident Manager to be responsible for Delivering Post-Incident Review Information for Major incidents, Identifying any Gaps in Processes or Procedures and Formulate Plans to Resolve these Gaps alongside Implementing Continuous Service Improvement Initiatives

Skills Experience required for Incident Manager role would include:

  • Experienced Major/Critical Incident Manager
  • Experienced in Problem Solving across Large & Small Scale, Able to Formulate Plans & Strategies quickly to Investigate & Resolve Incidents
  • Understanding of ITIL Principles, ideally Qualified at ITIL Foundation Level
  • Able to Monitor Large Volumes of Incidents within fast paced and ever changing environments
  • Able to Communicate Effectively across Multiple Teams and various levels of the organisation
  • Extensive Experience of Managing Major Incidents, including Post Incident Review
  • Expected to Support 24×7 On-Call MIM Process
  • Confident & Excellent Communication Skills with all levels of the organisation in varying situations
  • Able to Convey Technical Solutions & Updates to the relevant audiences to meet their needs.
  • Builds Strong Working Relationships particularly with Teams, Suppliers & Senior Management
  • Good Reporting & Analysis Skills
  • Experienced in working in a large and fast paced environment
  • Confident Reporting Incident Process on Change Advisory Board & Challenging as appropriate

On-Call Duties will require One Weekend in Six Only to be Available for 24 Hours to Support 24×7 Major Incident Team

Searches: Incident & Problem Manager / Incident Manager / Incident Management / Major Incident Manager / Service Management Specialist / Problem Manager

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