Recruitment agencies are working alongside clients all year round. They are also consistently attempting to establish relationships with new clients. Additionally, countless candidates are represented by recruiters in their search to find new employment. However, there are frequent occurrences of a client deciding to reject working with a particular agency. This may simply be because another agency has impressed them more, or it can be due to a failing they have displayed themselves. Despite being less common, some candidates also opt to stop working with a recruiter as a consequence of their behaviour.

Reasons why a client may decide against working with an agency:

Their approach in pursuing them.

There are certain strategies used by different recruiters in their attempts at establishing a working relationship with a company. Some of these are received more positively than others. Persistence is frequently described as a key attribute for achieving a target, and it can be important here. However, being too persistent can also mean it goes the other way, as it can portray desperation and a lack of options. Being too direct can also perturb a client, and they may not welcome being approached in such a manner, meaning an unsuccessful end result.

Lack of proven past success.

One of the ways a recruitment agency can impress a potential client is by having success stories described on their website. It shows that they have been successful in their previous work, thus creating a convincing case as to why they should partner together. Having testimonials clearly visible on the website is another way of proving past successful relationships. However, without any evidence of the above, it can create doubt as to whether they will be able to deliver to the required standard, meaning they are ultimately deemed too much of a risk.

Reasons why a candidate may stop working with an agency:

Being slow with their communication.

Once a candidate begins working alongside a recruiter, they will expect to be kept informed consistently throughout the process. Regular communication is essential on behalf of the recruiter, and they must contact a candidate whenever they have updates for them. This can be with interview times and dates, any interview feedback, or any changes in regards to the job itself. Without this, the candidate will grow frustrated with the seeming lack of commitment and interest, and pull the plug on their application.

Not thinking in their best interests.

Many generalist criticisms can be labeled towards recruiters, with one being that they do not work with the interests of their candidates at heart. A recruiter should always consider the best outcome for the candidate, even if this may not maximise their personal gain. Working in this way will increase credibility for the recruiter, and will gain them respect in the marketplace. If a candidate believes the recruiter is solely looking after their own financial interests in achieving the best possible deal, they may walk away from the opportunity.

Therefore, there are several behaviours which can discourage both candidates and clients from working with a particular recruitment agency. We are fully aware of this, and such knowledge acts as a template for how we operate, leading to us acting in a manner that is professional and appropriate for our markets.